Returns

PURCHASED FROM A RETAILER

CALL US FIRST! DO NOT RETURN LOCKBOX TO STORE.

For immediate help with assembly or product information call our toll free number 1-800-761-9602 or email info@clevermade.com. Our staff is ready to provide assistance M-F  9-5 PST.


LOST YOUR KEYS?

For key replacement, please call 1-800-761-9602 or email us at info@clevermade.com Please note that we will require additional information upon contacting us, to ensure security through the replacement process. 


PURCHASED ON CLEVERMADE.COM

Items that have been purchased directly through the CleverMade online store are eligible for return within 30 calendar days from the date the order is delivered. Items must be unused and in the same condition in which they were received.

You must receive a Return Authorization (RA) number from us before your return can be accepted.

How to Request a Return Authorization

  1. Contact us via email at returns@clevermade.com
  2. Let us know the reason for your return

If your request is approved, you will receive a return authorization number as well as instructions on returning your merchandise.

 

REFUNDS

Once your return is received and inspected, a refund will be processed to the original payment method used on the order and a notification email will be sent to you. Shipping charges are not reimbursable and will be deducted from the refund. Items in used condition are subject to a restocking fee.

Refunds may take up to 30 days. If after 30 days, the refund still has not been received contact the card issuing bank of the payment method used on your order to see why the refund has not posted. If this has been done and there are still questions/concerns regarding your refund, please contact us at info@clevermade.com.

If the item was a gift and shipped directly to you, a gift certificate in the amount of the returned product minus shipping charges will be issued in lieu of a refund to the original payment method.

 

DAMAGED, DEFECTIVE OR MISSING MERCHANDISE

Please report damaged, defective or missing merchandise no later than 5 business days of delivery by emailing info@clevermade.com. Our team will work with you on a timely resolution.

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