CleverMade takes pride in the quality and craftsmanship of our products. This is why we offer a free Limited 10 Year Warranty on our LockBox product with proof of purchase by the original owner. The 10 Year Warranty covers manufacturing defects and failure of moving parts under normal use. We will repair or replace, at our option, any product or component that is defective in material or workmanship for 10 years. If your product or part is determined to be defective, contact our Customer Service Department at 1 (800) 761-9602 (9-5 EST) or email info@clevermade.com and we will assist you in settling the defective issue. Any defective parts will be replaced free of charge up to the cost of the LockBox. The 10 Year Warranty excludes deliberate or accidental damage and does not extend to misuse, finishes, rust, or improper installation. However, we evaluate each Warranty claim on a case by case basis, so please contact us should you have any questions or concerns about your CleverMade LockBox product.